No Longer Loading In The Website

Information regarding the Simbrief Module
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UAL152 Tom Hartigan
Posts: 13
Joined: October 2nd, 2016, 9:05 pm

No Longer Loading In The Website

Post by UAL152 Tom Hartigan » June 17th, 2019, 9:49 am

This just started happening yesterday (it was my first time back flying in a few weeks). Basically when I click to generate the simbrief, the little popup window will show up and load the green loading bar, and once it's done, the popup window used to go away and the whole flight plan would load up as a PDF within the airlines website. Now it doesn't for some reason. Anyone have any ideas as to why, or is this just part of the new website and is still getting worked out?

UAL008 Kevin Finch
VP Events
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Location: Halifax, Nova Scotia, Canada
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Re: No Longer Loading In The Website

Post by UAL008 Kevin Finch » June 19th, 2019, 10:29 am

Jared Yost is doing some work behind the scenes to strengthen our website security and to give the site an overall re-vamp. Some of the permissions for outside sites and services may have been affected by that work.

I'm going to (try to) move this post up to the Website Help forum, where it may come to his attention faster.

Update: Couldn't move the thread so I e-mailed Jared with a link to the discussion.
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UAL736 Jay McFerdy
Posts: 60
Joined: September 5th, 2017, 7:19 pm

Re: No Longer Loading In The Website

Post by UAL736 Jay McFerdy » June 30th, 2019, 10:51 am

UAL008 Kevin Finch wrote:
June 19th, 2019, 10:29 am
Update: Couldn't move the thread so I e-mailed Jared with a link to the discussion.
Is there any update on the update? The simbrief generation was very helpful and we should really try to get this back on track. Anything we can do to assist, please let us know.

Thanks!
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UAL005 Victor Cabrales
VP IT and Web Technology
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Joined: July 21st, 2013, 11:16 am

Re: No Longer Loading In The Website

Post by UAL005 Victor Cabrales » June 30th, 2019, 4:18 pm

Unfortunately I've gotten busy with my summer internship requiring a lot of unexpected time outside normal business hours. With the upcoming holiday this week, I'll do my best to look into it and what might be causing it. (There's no errors being thrown anywhere, so I big part of this is mainly just tracking down where the underlying issue is rather than actually fixing it.)
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Jared Yost
UAL005
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Virtual United Airlines

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UAL736 Jay McFerdy
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Joined: September 5th, 2017, 7:19 pm

Re: No Longer Loading In The Website

Post by UAL736 Jay McFerdy » June 30th, 2019, 4:25 pm

Thank you Jared for looking into it...

Happy 4th of July!
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UAL005 Victor Cabrales
VP IT and Web Technology
Posts: 180
Joined: July 21st, 2013, 11:16 am

Re: No Longer Loading In The Website

Post by UAL005 Victor Cabrales » June 30th, 2019, 4:52 pm

JK, I just found the issue. This should now be fixed.
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Jared Yost
UAL005
VP-IT and Web Technology
Virtual United Airlines

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UAL008 Kevin Finch
VP Events
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Joined: April 25th, 2016, 11:52 pm
Location: Halifax, Nova Scotia, Canada
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Re: No Longer Loading In The Website

Post by UAL008 Kevin Finch » June 30th, 2019, 5:46 pm

Beauty, Jared, thanks for getting this sorted.
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UAL736 Jay McFerdy
Posts: 60
Joined: September 5th, 2017, 7:19 pm

Re: No Longer Loading In The Website

Post by UAL736 Jay McFerdy » July 1st, 2019, 8:15 am

Thanks, Jared. Much appreciated!!!
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